Frequently Asked Questions
Find answers to common questions about our fashion collections and services
How do I determine my size?
Each product page contains a detailed size guide. We recommend measuring yourself and comparing your results to our charts for the best fit.
Can I track my order?
Yes, once your order is shipped, you will receive a confirmation email containing a tracking number and a link to monitor your delivery.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure checkout process.
Do you offer international shipping?
Currently, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.
How should I care for my FREECITY garments?
To maintain the quality of our fabrics, we recommend following the specific care instructions on the inner label of each garment.
Can I modify or cancel my order?
Orders can be modified or cancelled within 2 hours of placement. Please contact our support team immediately for assistance.